AWS named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service for Amazon Connect

AWS has been named a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) for the fourth consecutive year, recognizing Amazon Connect's evolution in customer experience. The platform builds a living picture of every customer, enabling personalized and consistent interactions across channels. It moves beyond deflecting customers to resolving complex issues end-to-end, leveraging generative and agentic AI that is auditable and allows human intervention when needed. The recognition reflects AWS's focus on making customers feel known, resolving their problems, and earning trust across every touchpoint.