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OpenAI and ServiceNow Deepen Enterprise Workflow Collaboration

1 reports1 sources10/28/2026 updated

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OpenAI and ServiceNow have broadened their partnership, embedding OpenAI’s models and agents into ServiceNow’s workflow platform while also integrating ServiceNow workflows into ChatGPT and Codex. This move aims to boost automation across enterprise operations, allowing AI-driven decision‑making and task execution within ServiceNow’s business processes. The collaboration builds on earlier agreements that linked OpenAI’s generative models to ServiceNow’s IT service management tools. By extending the integration to ChatGPT and Codex, the companies seek to provide a more seamless experience for developers and end‑users, enabling AI‑powered scripting and workflow creation directly within the ServiceNow ecosystem. The expanded partnership underscores both firms’ commitment to enhancing productivity and reducing manual effort in large organizations, positioning AI as a core component of enterprise workflow automation.

Written with AI from the reporting · updated 10/28/2026

Latest developmentOct 28, 21:15
OpenAI and ServiceNow Expand Partnership to Integrate AI Models into Enterprise Workflows
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  1. 1Unclassified fact stationOct 28, 00:00recorded Oct 29, 05:13single source

    OpenAI and ServiceNow expand partnership across enterprise w

    Read original source ↗ OpenAI NewsReplay this moment in the explorer
    Evidence & revisions · 1 source records
    Subject：
    openai
    Action：
    expand partnership
    Object：
    ServiceNow workflows
    Occurred (fact side)：
    Oct 28, 00:00
    OpenAI News ↗Report pageOriginal / first version
    Published (valid side)：
    Oct 28, 21:15
    First seen (known side)：
    Oct 29, 05:13
    Fact stationSingle source · one-sided claim

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Oct 28
  1. OpenAI NewsFirst-party sourceRelated fact: single source
    OpenAI and ServiceNow Expand Partnership to Integrate AI Models into Enterprise Workflows

    Report first recorded Oct 29, 05:13

    OpenAI and ServiceNow have broadened their collaboration, embedding OpenAI’s models and agents directly into ServiceNow’s workflow platform while also allowing ServiceNow workflows to be accessed through ChatGPT and Codex. This integration enables organizations to automate and streamline business processes using advanced language models, enhancing productivity across enterprise operations.

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